Delete Your MembEntry Account

Delete your account in the MembEntry app

• Open the MembEntry app and sign in to your account.
• Go to your Profile screen.
• Scroll to the account deletion section and tap "Delete account".
• Confirm permanent deletion in the dialog. Your account and all sessions are deleted immediately.

Request deletion without the app

You do not need the app to delete your account. Anyone can request deletion by email, including if you can no longer open the app or have uninstalled it. Send your request from the email address linked to your account, or include that address in the message.

Email a deletion request

We verify the request by replying to the email address linked to your account. Please answer our reply to confirm that the account is yours.

We process verified requests within 30 days. Your sign-in access is removed and your profile details are anonymized as soon as the request is processed; soft-deleted rows, backups, and logs are purged within 30 days.

What is deleted

• Sign-in access on every path (password, Google, Apple), all sessions, and refresh tokens
• Name, email address, phone number, gender, date of birth, and address
• Emergency contact, fitness goals, and preferred workout time
• Profile photo
• Push-notification token and multi-factor authentication settings
• Linked social-login accounts

What is kept

• An anonymized account shell that no longer identifies you
• Membership and payment history (financial and accounting records)
• Class bookings, personal-training appointments, and check-in records (club operational records)
• Audit-log entries (security and fraud prevention)

Club owner and staff accounts

If your account manages a club or a team (owner, admin, manager, or staff role), deletion is handled manually by the MembEntry team because club operational data is attached to the account. To request deletion, email us from the address linked to your account at:

privacy@membentry.com

What happens to your data

When you delete your account, deletion is immediate and permanent: you can no longer sign in on any path (password, Google, or Apple), all sessions and refresh tokens are revoked, your push-notification token is cleared, multi-factor authentication settings are erased, social-login links are removed, and your email address and profile details are anonymized. We retain only an anonymized account shell and historical club records that no longer identify you: membership and payment history (kept for financial and accounting record-keeping), class bookings, personal-training appointments, and check-in records (kept as club operational records), and audit-log entries. These records are retained to meet legal, accounting, and fraud-prevention obligations.